Privacy Policy

Claire Health LLC (“Claire”, “Company”, “we”, “our”, or “us”) operates the website located at https://meetclaire.ai (the “Website”), the Claire AI platform located at https://app.meetclaire.ai (the “App”), browser extensions, and related services (collectively, the “Services”).

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our Website and Services.

This Policy applies to:

Visitors to the Website
Users of the Claire AI application
Customers and therapists using Claire AI

If you are a healthcare provider using Claire AI and subject to the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), Claire acts as a Business Associate and processes Protected Health Information (“PHI”) only in accordance with the Business Associate Agreement (“BAA”) incorporated into the Claire AI Subscription Agreement. If there is any conflict between this Privacy Policy and the BAA with respect to PHI, the BAA controls.

Information We Collect

We collect several categories of information depending on how you interact with the Services.

Information You Provide

Information you may provide directly includes:

Name
Email address
Phone number
Account login credentials
Organization or practice information
Billing and payment information
Customer support communications
Information submitted through contact forms or demo requests

Healthcare providers using Claire AI may also submit:

Audio recordings of patient encounters
Clinical documentation
Notes and structured clinical records
Patient-related information

This information may contain Protected Health Information (PHI) and is processed only in accordance with HIPAA and the BAA.

Automatically Collected Information

When you use the Website or Services we may automatically collect:

IP address
Browser type
Device type
Operating system
Log files
Pages visited
Interaction with product features
Referral URLs

This data helps us understand usage patterns and improve the Services.

Information From Integrations

If you use Claire through integrations (such as EMRs or browser extensions), we may receive contextual data required to generate documentation or provide the Services.

Categories of Personal Information Collected

Depending on your interaction with the Services, we may collect the following categories of information:

Category	Examples
Identifiers	Name, email address, IP address
Account Information	Login credentials, organization name
Commercial Information	Subscription plan, payment history
Internet Activity	Website usage, product interaction
Device Information	Browser, device type, operating system
Professional Information	Therapist credentials or clinic information
Customer Content	Audio recordings, clinical documentation

Protected Health Information is processed only under the BAA.

Protected Health Information (PHI)

Claire processes PHI only on behalf of healthcare providers. When Claire receives PHI, it does so as a HIPAA Business Associate.

PHI handling is governed by:

the Claire AI Subscription Agreement
the Business Associate Agreement (BAA)

Claire does not use PHI for advertising, marketing, or data sales.

Healthcare providers remain the covered entity responsible for their patients’ medical records. Patients should contact their healthcare provider directly regarding requests related to PHI.

Artificial Intelligence Processing

Claire AI uses machine learning and artificial intelligence systems to process audio recordings and generate draft clinical documentation.

These systems analyze user-provided input to produce structured outputs such as SOAP notes, visit summaries, and other clinical documentation.

AI-generated outputs:

are intended to assist clinicians
may contain inaccuracies
must be reviewed and validated by the user before use in a medical record

Claire may use de-identified data and information that does not constitute PHI for research, analytics, and system improvement. Claire does not attempt to re-identify individuals from de-identified datasets.

Generated clinical documentation (“Output”) produced by Claire AI is derived from Customer Data and remains under the control of the healthcare provider using the Services.

Cookies, Analytics, and Tracking Technologies

Our Website uses cookies, pixels, and similar tracking technologies to understand how visitors interact with the site and to measure marketing performance.

These technologies may collect:

IP address
browser type
device identifiers
pages visited
referral sources
campaign interactions

We currently use:

Google Analytics – website traffic analytics.

PostHog – product analytics and interaction tracking.

Meta Pixel – marketing attribution and advertising performance measurement.

Internal CRM systems – used to store and manage leads or contact form submissions.

Types of Cookies We Use

We may use both session cookies and persistent cookies.

Session cookies expire when you close your browser. Persistent cookies remain on your device for a set period of time.

Cookies may be used to:

operate the Website
improve security
analyze traffic
measure marketing effectiveness
attribute referrals
support advertising campaigns

Users may control cookies through browser settings or our cookie banner.

How We Use Information

We use information to:

provide and operate the Services
process recordings and generate clinical documentation
authenticate users and manage accounts
process payments
respond to support requests
improve system performance
detect security incidents
monitor system usage
communicate service updates

We may also use de-identified data for research, analytics, and system improvement.

How We Share Information

We may share information with trusted third parties when necessary to operate the Services.

Service Providers

Examples include:

cloud hosting providers
payment processors
analytics platforms
advertising platforms
customer support tools
AI model providers

These providers are contractually required to safeguard information and process data only for authorized purposes.

Subprocessors

Claire may engage subprocessors to help deliver the Services, such as infrastructure providers or AI processing vendors.

Subprocessors are required to maintain confidentiality and appropriate security safeguards.

Legal Requirements

We may disclose information when required to:

comply with applicable law
respond to lawful requests
enforce legal rights
protect system security

Business Transfers

If Claire undergoes a merger, acquisition, financing, or asset sale, information may be transferred as part of that transaction.

Data Security

We maintain administrative, technical, and physical safeguards designed to protect information.

Security measures may include:

encryption in transit
encryption at rest
access controls
monitoring and logging
employee security training

No internet transmission is completely secure, but we follow industry standards to protect data.

Security Incident Notification

If we become aware of a security incident involving personal information, we will notify affected users and applicable regulators as required by applicable law.

For incidents involving Protected Health Information, notifications will be handled in accordance with HIPAA and the Business Associate Agreement.

Data Retention

We retain information only as long as necessary to provide the Services and meet legal obligations.

Typical retention practices include:

Data Type	Typical Retention
Account data	Duration of account
Website analytics data	Limited period for analytics purposes
Clinical recordings	Generally up to 14 days
Generated documentation	Until exported or deleted per service policies

Data retention for PHI is governed by the BAA and applicable healthcare regulations.

Your Privacy Rights

Depending on your jurisdiction, you may have rights including:

access to personal information
correction of inaccurate data
deletion of personal information
data portability

To submit a request, contact: team@meetclaire.ai

Patients seeking access to medical records should contact their healthcare provider, not Claire.

U.S. State Privacy Rights

Depending on your state of residence, you may have rights including:

right to know what personal information we collect
right to access and obtain a copy of personal information
right to correct inaccurate personal information
right to request deletion of personal information
right to opt out of targeted advertising
right to opt out of the sale or sharing of personal information
right to limit the use of sensitive personal information

Claire will not discriminate against users for exercising these rights.

Claire does not sell personal information.

Global Privacy Control

Certain browsers may transmit a “Global Privacy Control” (GPC) signal indicating a user’s preference to opt out of the sale or sharing of personal information. Where required by applicable law, Claire will honor valid GPC signals as a request to opt out of such data processing.

Claire does not sell personal information.

International Data Transfers

Claire services are hosted in the United States.

Users accessing the Services from outside the United States consent to the transfer and processing of information in the United States.

Children’s Privacy

Claire Services are intended for licensed healthcare professionals and adults.

We do not knowingly collect personal information from children under 18.

Third-Party Links

The Website may contain links to third-party services. We are not responsible for the privacy practices of those services.

Email Communications

Claire may send service-related communications such as account notifications, billing alerts, and system updates. Marketing communications may also be sent where permitted by law.

Users may opt out of marketing emails at any time using the unsubscribe link included in such messages.

Claire complies with the CAN-SPAM Act and other applicable marketing communication laws.

Dispute Resolution

Any dispute arising from or relating to this Privacy Policy shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

Arbitration shall take place in Palm Beach County, Florida.

By using the Services, you agree to waive the right to a trial by jury and agree that claims may only be brought in your individual capacity and not as part of any class or representative action.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements.

Updated policies will be posted on this page with a revised effective date.

Contact Information

Claire Health LLC

Palm Beach County, Florida

Email: team@meetclaire.ai

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our Website and Services.

This Policy applies to:

Visitors to the Website
Users of the Claire AI application
Customers and therapists using Claire AI

Information We Collect

We collect several categories of information depending on how you interact with the Services.

Information You Provide

Information you may provide directly includes:

Name
Email address
Phone number
Account login credentials
Organization or practice information
Billing and payment information
Customer support communications
Information submitted through contact forms or demo requests

Healthcare providers using Claire AI may also submit:

Audio recordings of patient encounters
Clinical documentation
Notes and structured clinical records
Patient-related information

This information may contain Protected Health Information (PHI) and is processed only in accordance with HIPAA and the BAA.

Automatically Collected Information

When you use the Website or Services we may automatically collect:

IP address
Browser type
Device type
Operating system
Log files
Pages visited
Interaction with product features
Referral URLs

This data helps us understand usage patterns and improve the Services.

Information From Integrations

If you use Claire through integrations (such as EMRs or browser extensions), we may receive contextual data required to generate documentation or provide the Services.

Categories of Personal Information Collected

Depending on your interaction with the Services, we may collect the following categories of information:

Category	Examples
Identifiers	Name, email address, IP address
Account Information	Login credentials, organization name
Commercial Information	Subscription plan, payment history
Internet Activity	Website usage, product interaction
Device Information	Browser, device type, operating system
Professional Information	Therapist credentials or clinic information
Customer Content	Audio recordings, clinical documentation

Protected Health Information is processed only under the BAA.

Protected Health Information (PHI)

Claire processes PHI only on behalf of healthcare providers. When Claire receives PHI, it does so as a HIPAA Business Associate.

PHI handling is governed by:

the Claire AI Subscription Agreement
the Business Associate Agreement (BAA)

Claire does not use PHI for advertising, marketing, or data sales.

Healthcare providers remain the covered entity responsible for their patients’ medical records. Patients should contact their healthcare provider directly regarding requests related to PHI.

Artificial Intelligence Processing

Claire AI uses machine learning and artificial intelligence systems to process audio recordings and generate draft clinical documentation.

These systems analyze user-provided input to produce structured outputs such as SOAP notes, visit summaries, and other clinical documentation.

AI-generated outputs:

are intended to assist clinicians
may contain inaccuracies
must be reviewed and validated by the user before use in a medical record

Generated clinical documentation (“Output”) produced by Claire AI is derived from Customer Data and remains under the control of the healthcare provider using the Services.

Cookies, Analytics, and Tracking Technologies

Our Website uses cookies, pixels, and similar tracking technologies to understand how visitors interact with the site and to measure marketing performance.

These technologies may collect:

IP address
browser type
device identifiers
pages visited
referral sources
campaign interactions

We currently use:

Google Analytics – website traffic analytics.

PostHog – product analytics and interaction tracking.

Meta Pixel – marketing attribution and advertising performance measurement.

Internal CRM systems – used to store and manage leads or contact form submissions.

Types of Cookies We Use

We may use both session cookies and persistent cookies.

Session cookies expire when you close your browser. Persistent cookies remain on your device for a set period of time.

Cookies may be used to:

operate the Website
improve security
analyze traffic
measure marketing effectiveness
attribute referrals
support advertising campaigns

Users may control cookies through browser settings or our cookie banner.

How We Use Information

We use information to:

provide and operate the Services
process recordings and generate clinical documentation
authenticate users and manage accounts
process payments
respond to support requests
improve system performance
detect security incidents
monitor system usage
communicate service updates

We may also use de-identified data for research, analytics, and system improvement.

How We Share Information

We may share information with trusted third parties when necessary to operate the Services.

Service Providers

Examples include:

cloud hosting providers
payment processors
analytics platforms
advertising platforms
customer support tools
AI model providers

These providers are contractually required to safeguard information and process data only for authorized purposes.

Subprocessors

Claire may engage subprocessors to help deliver the Services, such as infrastructure providers or AI processing vendors.

Subprocessors are required to maintain confidentiality and appropriate security safeguards.

Legal Requirements

We may disclose information when required to:

comply with applicable law
respond to lawful requests
enforce legal rights
protect system security

Business Transfers

If Claire undergoes a merger, acquisition, financing, or asset sale, information may be transferred as part of that transaction.

Data Security

We maintain administrative, technical, and physical safeguards designed to protect information.

Security measures may include:

encryption in transit
encryption at rest
access controls
monitoring and logging
employee security training

No internet transmission is completely secure, but we follow industry standards to protect data.

Security Incident Notification

If we become aware of a security incident involving personal information, we will notify affected users and applicable regulators as required by applicable law.

For incidents involving Protected Health Information, notifications will be handled in accordance with HIPAA and the Business Associate Agreement.

Data Retention

We retain information only as long as necessary to provide the Services and meet legal obligations.

Typical retention practices include:

Data Type	Typical Retention
Account data	Duration of account
Website analytics data	Limited period for analytics purposes
Clinical recordings	Generally up to 14 days
Generated documentation	Until exported or deleted per service policies

Data retention for PHI is governed by the BAA and applicable healthcare regulations.

Your Privacy Rights

Depending on your jurisdiction, you may have rights including:

access to personal information
correction of inaccurate data
deletion of personal information
data portability

To submit a request, contact: team@meetclaire.ai

Patients seeking access to medical records should contact their healthcare provider, not Claire.

U.S. State Privacy Rights

Depending on your state of residence, you may have rights including:

right to know what personal information we collect
right to access and obtain a copy of personal information
right to correct inaccurate personal information
right to request deletion of personal information
right to opt out of targeted advertising
right to opt out of the sale or sharing of personal information
right to limit the use of sensitive personal information

Claire will not discriminate against users for exercising these rights.

Claire does not sell personal information.

Global Privacy Control

Claire does not sell personal information.

International Data Transfers

Claire services are hosted in the United States.

Users accessing the Services from outside the United States consent to the transfer and processing of information in the United States.

Children’s Privacy

Claire Services are intended for licensed healthcare professionals and adults.

We do not knowingly collect personal information from children under 18.

Third-Party Links

The Website may contain links to third-party services. We are not responsible for the privacy practices of those services.

Email Communications

Claire may send service-related communications such as account notifications, billing alerts, and system updates. Marketing communications may also be sent where permitted by law.

Users may opt out of marketing emails at any time using the unsubscribe link included in such messages.

Claire complies with the CAN-SPAM Act and other applicable marketing communication laws.

Dispute Resolution

Any dispute arising from or relating to this Privacy Policy shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

Arbitration shall take place in Palm Beach County, Florida.

By using the Services, you agree to waive the right to a trial by jury and agree that claims may only be brought in your individual capacity and not as part of any class or representative action.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements.

Updated policies will be posted on this page with a revised effective date.

Contact Information

Claire Health LLC

Palm Beach County, Florida

Email: team@meetclaire.ai