Terms of Use

The website located at www.meetclaire.ai (the “Site”) is owned by CLAIRE HEALTH LLC (“Company”, “us”, “our”, and “we”). Company has developed an AI Scribe service/program (“Claire AI”) for rehabilitation providers that is offered through our Site to Subscribers.

These Terms of Use describe the terms and conditions applicable to your use of our Site as a visitor and a Subscriber. To use our Claire AI services, you must become a Subscriber by signing up for a free trial or a paid subscription and agree to additional terms in our Subscriber Agreement (available upon signing up to Claire AI). By using our Site, you agree to be legally bound by these Terms. If there is conflict between this general website Terms of Use Agreement and the Subscriber Agreement, the terms of the Subscriber Agreement shall apply.

This Terms of Use Agreement requires the use of arbitration on an individual basis to resolve disputes instead of a jury trial, which limits the remedies available to you in the event of a dispute. By using our Site, you understand that you are waiving certain legal rights and are voluntarily agreeing to do so.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY AND IN THEIR ENTIRETY, AS USING, ACCESSING AND/OR BROWSING OUR WEBSITE CONSTITUTES ACCEPTANCE OF THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO BE BOUND TO EACH AND EVERY TERM AND CONDITION SET FORTH HEREIN, PLEASE EXIT OUR WEBSITE IMMEDIATELY AND DO NOT USE, ACCESS AND/OR BROWSE IT FURTHER.

Definitions

“Company”, “We”, “Our”, or “Us” means Claire Health LLC.

“Claire AI” means the AI Scribe Program developed and owned by Claire Health LLC and offered through Company’s Site as a Subscription service/program. Claire AI includes the Company’s software and related services that capture, transcribe, summarize, and structure clinical visits/encounters, including but not limited to applications, portals, APIs, and integrated features.

“You” or “Your” means a Visitor, User, or Subscriber to our Site.

“Visitor” or “User” means any individual who accesses any Content on the Site, whether the Content is free or paid.

“Subscriber” means any licensed rehabilitation provider who uses the Claire AI Platform in their clinical practice as an individual or through an entity or group practice, either through a free trial or paid subscription.

“Subscriber Agreement” means the Agreement that every User must execute when signing up to use the Claire AI Platform.

“Personal Information” means information that can be used on its own or in conjunction with other information to identify, contact, or locate a person, or to identify an individual in context. For example, personal information includes, among other things, your name, address, email address, telephone number, credit card information, site behavior, etc.

Access and Use

Your use of our Site and Claire AI is solely for lawful informational and business evaluation purposes related to Company’s products and services. Except as expressly permitted in these Terms, you may not use the Site for any unlawful, unauthorized, or prohibited purpose. By using our Site and Claire AI, you represent and warrant that you are 18 years or older. Any use of or access to our Site by anyone under 18, is unauthorized, unlicensed and in violation of these Terms of Use.

Company grants you a limited license to access the Site subject to this Agreement subject to and conditioned upon your compliance with this Agreement and the Privacy Policy (available at www.meetclaire.ai/privacy) incorporated into this Agreement by reference.

If you choose to be a Subscriber, Company grants you a non-transferable, non-exclusive, revocable, limited license to use and access the Site to use Claire AI in accordance with the additional terms in the Subscriber Agreement (available upon sign-up). Subscriber access is intended solely for Users who agree to our Subscriber Agreement and is not transferable or assignable.

Our Relationship to You. If you are a Subscriber who is a licensed rehabilitation provider and a covered entity under HIPAA, Company is a Business Associate to you. Our Business Associate Agreement (“BAA”) is included in the Subscriber Agreement. Company is not a medical provider and does not provide medical advice, diagnosis, or treatment. Nothing on the Site constitutes medical advice or establishes a provider-patient relationship. Subscribers remain solely responsible for all clinical decision-making and patient care.

Not an EMR. Company’s Claire AI program is not an electronic medical record (“EMR”) program and does not substitute for an EMR program or other medical record keeping system. Company serves as a Business Associate to the Subscriber Covered Entity only for the limited purpose of creating the draft documentation through Claire AI. Subscriber is responsible for ensuring that all documentation created in Claire AI is downloaded into the Subscriber’s official medical record system in accordance with the Subscriber instructions manual. (See also Subscriber Agreement).

Informational Purposes Only. All content on the Site, including blog posts, testimonials, case studies, product descriptions, and marketing materials, is provided for informational purposes only and does not constitute medical, legal, billing, coding, compliance, or professional advice. You should consult qualified professionals regarding your specific circumstances.

Claire AI Permitted Use. Claire AI is intended to assist with physical and occupational therapy documentation, including but not limited to evaluations/re‑evaluations, daily notes, progress notes, plans of care, discharge summaries and scheduling annotations. Provider Subscriber is solely responsible for reviewing and validating Output and for all clinical judgment, coding, billing accuracy, compliance, and records retention. Claire AI generates draft documentation using artificial intelligence. Output may contain errors, omissions, inaccuracies, or incomplete information. Claire AI does not independently verify clinical accuracy. Subscribers are solely responsible for reviewing, editing, validating, and approving all Output prior to use, reliance, submission, or inclusion in any medical record.

Consent Required. Subscriber is responsible for complying with applicable state laws that may require obtaining written consent from the patient before using Claire AI to record the patient encounter. We recommend Subscriber obtain written consent to use Claire AI for each visit before initiating a recording.

Subscriber Policies and Procedures. Detailed instructions on how to use the Platform are available to Subscription Users upon signup under the Subscriber Agreement.

Trial Subscription. New Users are eligible for a seven (7) day free trial of Claire AI subject to the additional terms in the Subscriber Agreement. Only one (1) free trial period is available per User. No credit card information is required to sign up for a free trial. At the conclusion of the free trial, you must Subscribe to the Claire AI Program to continue to have access to the service. If you do not subscribe, you must complete and download all documentation created by Claire AI during your trial within fourteen (14) days of the expiration of your trial. Company will securely delete protected health information in accordance with the Subscriber Agreement and Business Associate Agreement.

Restrictions. The rights granted to you in these Terms are subject to the following restrictions: (a) you shall not license, sell, rent, lease, transfer, assign, distribute, host, or otherwise commercially exploit the Site, whether in whole or in part, or any content displayed on the Site; (b) you shall not modify, make derivative works of, disassemble, reverse compile or reverse engineer any part of the Site; (c) you shall not access the Site in order to build a similar or competitive website, product, or service; and (d) except as expressly stated herein, no part of the Site may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means. Unless otherwise indicated, any future release, update, or other addition to functionality of the Site shall be subject to these Terms. You may not use any automated system, including without limitation robots, spiders, scrapers, data mining tools, or artificial intelligence systems, to access, monitor, extract, copy, or use any portion of the Site or its content for any purpose without Company’s prior written consent.

Prohibited Uses. You are prohibited from using the Site and Claire AI for (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Website; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Site or any related website.

Technology Disclaimer. We try to ensure that the availability and delivery of our Site and the Claire AI program is uninterrupted and error-free. However, we cannot guarantee that your access will not be suspended or restricted from time to time, including to allow for repairs, maintenance or updates, although, of course, we will try to limit the frequency and duration of suspension or restriction. To the fullest extent permitted by law, we will not be liable to you for damages or refunds, or for any other recourse, should our Site or Claire AI becomes unavailable or access to the becomes slow or incomplete due to any reason, such as system back-up procedures, internet traffic volume, upgrades, overload of requests to the servers, general network failures or delays, or any other cause which may from time to time make our Site or Claire AI inaccessible to you.

Subscription Payments. See Subscriber Agreement for the payment terms that apply to Subscriptions.

Testimonials. You also acknowledge that all User/Subscriber testimonials found on our Site are strictly the opinion of that person. Company does not guarantee that you will experience the same level of satisfaction.

Third-Party Links & Ads

The Site may contain links to third-party websites and services, and/or display advertisements for third parties (collectively, “Third-Party Links & Ads”). Such Third-Party Links & Ads are not under the control of Company, and Company is not responsible for any Third-Party Links & Ads. Company provides access to these Third-Party Links & Ads only as a convenience to you, and does not review, approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Links & Ads. You use all Third-Party Links & Ads at your own risk. When you click on any of the Third-Party Links & Ads, the applicable third party’s terms and policies apply, including the third party’s privacy and data gathering practices.

Consent to Receive Communications and E-newsletters

When you visit our Site, sign up for our E-newsletter or purchase a Subscription to Claire AI, you expressly consent to receive any notices, announcements, agreements, disclosures, reports, documents, communications concerning new products or services, or other records or correspondence from the Company. You consent to receive notices electronically by way of transmitting the notice to you by email. You may opt-out of receiving certain communications by clicking the “Unsubscribe” button on the communication or by contacting us at the address in the “Contact Us” section below.

Support

If you have any questions about Claire AI or you need support, please email us at team@meetclaire.ai or you can send a help request through the Site. Please allow three (3) business days for us to get back to you.

Intellectual Property Rights

Excluding any User Content that you may provide as a Subscriber, you acknowledge that all the intellectual property rights, including copyrights, patents, trademarks, and trade secrets, in the Site and its content are owned by Company or Company’s suppliers. No Company Content may be copied, reproduced, republished, uploaded, posted, transmitted, distributed, modified or used for public or commercial purposes, or downloaded in any way unless written permission is expressly granted by the Company. Modification of the Content or use of the Content for any other purpose is a violation of the copyright and other proprietary rights of the Company, as well as other authors who created the materials, and may be subject to monetary damages and penalties. Your use of this Site as a Visitor, User or Subscriber to Claire AI does not transfer to you or any third party any rights, title or interest in or to such intellectual property rights. Company and its suppliers reserve all rights not granted in these Terms. There are no implied licenses granted under these Terms.

Your License to Us

If you provide Company with any feedback or suggestions regarding the Site (“Feedback”), you hereby assign to Company all rights in such Feedback and agree that Company shall have the right to use and fully exploit such Feedback and related information in any manner it deems appropriate. Company will treat any Feedback you provide to Company as non-confidential and non-proprietary. You agree that you will not submit to Company any information or ideas that you consider to be confidential or proprietary.

Digital Millennium Copyright Act of 1998

The Digital Millennium Copyright Act of 1998 (the “DMCA”) provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you believe in good faith that any of the materials appearing on this Web site infringe your copyright, you (or your agent) may send us a notice requesting that the material be removed, or access to it blocked. In addition, if you believe in good faith that a notice of copyright infringement has been wrongly filed against you, the DMCA permits you to send us a counter-notice. Notices and counter-notices must meet statutory requirements imposed by the DMCA. One place to find more information is the U.S. Copyright Office Web site, currently located at http://www.loc.gov/copyright. In accordance with the DMCA, Company has designated an agent to receive notification of alleged copyright infringement in accordance with the DMCA. Any written Notification of Claimed infringement should comply with Title 17, United States Code, Section 512(c)(3)(A) and should be provided in writing to Company at the address in the Contacting Us section below.

Release

You hereby release and forever discharge Company (and our officers, employees, agents, successors, and assigns) from, and hereby waive and relinquish, each and every past, present and future dispute, claim, controversy, demand, right, obligation, liability, action and cause of action of every kind and nature (including personal injuries, death, and property damage), that has arisen or arises directly or indirectly out of, or that relates directly or indirectly to, the Site (including any interactions with, or act or omission of, other Site users or any Third-Party Links & Ads). IF YOU ARE A CALIFORNIA RESIDENT, YOU HEREBY WAIVE CALIFORNIA CIVIL CODE SECTION 1542 IN CONNECTION WITH THE FOREGOING, WHICH STATES: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.”

Disclaimers

THE SITE AND CLAIRE AI ARE PROVIDED ON AN “AS-IS” AND “AS AVAILABLE” BASIS, AND COMPANY (AND OUR SUPPLIERS) EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ALL WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, NON-INFRINGEMENT, OR THAT USE OF THE SITE OR CLAIRE AI WILL BE UNINTERRUPTED OR ERROR-FREE.

WE (AND OUR SUPPLIERS) MAKE NO WARRANTY THAT THE SITE OR CLAIRE AI WILL MEET YOUR REQUIREMENTS, WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS, OR WILL BE ACCURATE, RELIABLE, FREE OF VIRUSES OR OTHER HARMFUL CODE, COMPLETE, LEGAL, OR SAFE.

CLAIRE AI UTILIZES ARTIFICIAL INTELLIGENCE TO GENERATE DRAFT OUTPUT. SUCH OUTPUT MAY CONTAIN ERRORS, OMISSIONS, INACCURACIES, OR INCOMPLETE INFORMATION. COMPANY DOES NOT WARRANT THE CLINICAL, LEGAL, BILLING, OR REGULATORY ACCURACY OF ANY OUTPUT. YOU ARE SOLELY RESPONSIBLE FOR REVIEWING, EDITING, VALIDATING, AND APPROVING ALL OUTPUT PRIOR TO USE OR RELIANCE.

COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES THAT USE OF THE SITE OR CLAIRE AI WILL ENSURE COMPLIANCE WITH ANY FEDERAL, STATE, PAYER, OR REGULATORY REQUIREMENTS, INCLUDING BUT NOT LIMITED TO HIPAA, MEDICARE, MEDICAID, OR COMMERCIAL PAYER DOCUMENTATION STANDARDS.

IF APPLICABLE LAW REQUIRES ANY WARRANTIES WITH RESPECT TO THE SITE OR CLAIRE AI, ALL SUCH WARRANTIES ARE LIMITED IN DURATION TO NINETY (90) DAYS FROM THE DATE OF FIRST USE.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

Limitation on Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL COMPANY (OR OUR SUPPLIERS) BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, COSTS OF PROCUREMENT OF SUBSTITUTE PRODUCTS, OR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF, OR INABILITY TO USE, THE SITE OR CLAIRE AI, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

ACCESS TO, AND USE OF, THE SITE AND CLAIRE AI IS AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR DEVICE, COMPUTER SYSTEM, OR LOSS OF DATA RESULTING THEREFROM.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, COMPANY’S TOTAL AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS, THE SITE, OR CLAIRE AI (REGARDLESS OF THE FORM OF ACTION), SHALL NOT EXCEED:

(a) THE TOTAL AMOUNT PAID BY YOU TO COMPANY FOR A SUBSCRIPTION DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR

(b) IF YOU HAVE NOT PAID ANY FEES TO COMPANY, ONE HUNDRED U.S. DOLLARS ($100).

YOU AGREE THAT COMPANY’S SUPPLIERS SHALL HAVE NO LIABILITY OF ANY KIND ARISING FROM OR RELATING TO THESE TERMS, THE SITE, OR CLAIRE AI.

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Term and Termination

For Site Visitors, these Terms will remain in full force and effect while you use the Site. We may suspend or terminate your rights to use the Site (including your Subscription Account) at any time for any reason at our sole discretion, including for any use of the Site in violation of these Terms. Upon termination of your rights under these Terms, your Account and right to access and use the Site will terminate immediately. If you are a Subscriber, see your Subscriber Agreement for the applicable Term and Termination policies that apply to your Subscription. You understand that any termination of your Subscription will involve deletion of your User Content associated with your Account from our live databases. Company will not have any liability whatsoever to you for any termination of your rights under these Terms, including for termination of your Account or deletion of your User Content.

Waiver of Right to Pursue Class Action Claims

You agree to only resolve disputes with use on an individual basis and not as a plaintiff or class member in any purported class or representative action or proceeding. Unless we both agree, no arbitrator or judge may consolidate more than one person’s claims or otherwise preside over any form of a representative or class proceeding. The arbitrator may award injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. If a court decides that applicable law precludes enforcement of any of this paragraph’s limitations as to a particular claim for relief, then that claim (and only that claim) must be severed from the arbitration and may be brought in court.

Dispute Resolution and Arbitration

If a dispute arises between us, you agree to submit to binding arbitration before a single arbitrator, selected jointly in accordance with the American Arbitration Association Rules. Before seeking arbitration, however, you agree to submit your concerns to us in writing by certified mail, return receipt requested, at the address in the Contact Information section below at least sixty (60) days prior to requesting arbitration so we can try to resolve your issue without resorting to arbitration. Any judgment on an arbitrator’s award, if made, is binding and may be entered into any court having jurisdiction. By using the Site, you agree that any dispute shall be resolved in accordance with this Dispute Resolution and Arbitration section. You also agree that arbitration shall be held in Palm Beach County, FL.

Entire Terms

These Terms, our Privacy Policy and any applicable Subscription Agreement constitutes the entire agreement between you and us regarding the use of the Site. Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision.

Governing Law and Jurisdiction

This agreement shall be governed by and construed in accordance with the laws of the State of Florida, without giving effect to any principles of conflicts of law. If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.

Contact Information

Ofir Zuk

Palm Beach Gardens, Florida 33418
Telephone: (561) 240-4315

Email: team@meetclaire.ai

Changes

Company reserves the right, at its sole discretion, to modify or replace any part of this Terms of Use Agreement. It is your responsibility to check this Agreement periodically for changes. Your continued use of or access to this Site following the posting of any changes to this Terms of Use constitutes acceptance of those changes. Company may also, in the future, offer new services and/or features through the Site. Such new features and/or services shall be subject to the terms and conditions of this Terms of Use Agreement.